Solutions

Eastern College

Challenge:

Eastern College is a nationally recognized Atlantic Canadian institution that has been educating students for more than 25 years. The college has campuses in six major centres: Halifax, Charlottetown, St. John’s, Moncton, Fredericton and Saint John.

As the College grew, so did their fleet of office machines. They were experiencing challenges managing multiple machines, toner inventories, leases, and suppliers – all at multiple locations across Atlantic Canada. There were no service agreements in place, making it impossible for the college to properly budget for their machines or prepare for unplanned expenses. Furthermore, they were not taking advantage of major advances in imaging technologies.

Solution:

Eastern College required a centralized strategy to help them manage machines, processes, supplies, and ongoing service and support. They needed to explore leasing options and take advantage of quantity pricing discounts for supplies. And they wanted to explore new ways to make technology work harder for them.

Think consulted with the College to identity a multifunctional machine that would successfully fulfill the various needs of the individual campuses. A fleet of multifunctional machines with integrated print management software was installed across Atlantic Canada, making it easier for staff to manage ongoing technical support and toner inventory. Service and support agreements were developed, allowing the college to properly budget for their investment. The machines were connected wirelessly to digital whiteboards on wheels that can be used in classrooms, which allows for content generated on the whiteboards to be printed or distributed electronically.

Think’s Consultants uncovered new ways to help the College tap into the power of technology, such as the installation of Teaching Assistant software that allows for the creation, correction, marking, and storage of multiple-choice tests.

One of the significant challenges the College was facing was the management of student records, which by law must be stored for 100 years. Their current paper-based student records were being housed at costly offsite storage facilities across Atlantic Canada. Think installed document management software on all machines to allow records to be scanned, indexed, searched and retrieved electronically.